The SpotLight Case Retrieval System, from the Atlantis Aerospace Corporation, is a computer-based job aid that helps maintenance technicians or machine operators solve problems more efficiently by letting them know whether a similar problem has occurred before, and how it was solved. The tools are specifically designed to support complex diagnosis and trouble shooting of machines.
A full review and feature comparison of other tools is given in the recent book Applying Case-Based Reasoning - techniques for enterprise systems.
complex diagnosis and trouble shooting of machines.
Windows 95/98 & NT.